Support

Why is the solenoid mounted on the outside of the ALiEn2/ALiEn2 Expert controller?

Why is my ALiEn2/ALiEn2 Expert restarting, going to close, or having issues with values on a screen?

Why doesn't the Cyclops or Sasquatch come with wire and a connector?

Why doesn't my Cyclops work properly when installed with a long cable length?

Why does Sasquatch return a zero or no velocity?

Why does my Cyclops miss arrivals or not signal to the controller?

Why does my Cyclops keep fast tripping?

Why does Cyclops stop detecting over time?

Why does a hazardous locations certified product cost more?

Why can't I get ALiEn2 or Sasquatch Modbus to work?

Why am I getting Checksum errors or invalid data from Sasquatch?

Where do I find the dimensions for the solar enclosure?

Where can I find the Vision device Management software application?

Where can I find certification documents for ETC Products?

What type of pressure transducer or sensor can I use with the ALiEn2?

What SCADA systems support the ALiEn2?

What is the Difference Between Cyclops IS and ExP and how do I choose the right model?

What is the best way to remove an ALiEn2/ALiEn2 Expert faceplate?

What is Geomagnetic Sensing?

What is considered a low battery?

What if my battery has no voltage?

What does the information on a certification label or control drawing mean?

What do I do if my solenoid does not seal?

What battery can I use in the ALiEn2 plunger lift controller?

What are the model/part numbers for ETC products?

Is there a software simulator for the ALiEn2/ALiEn2 Expert?

How do I use the ALiEn2/ALiEn2 Expert to switch an electric valve or signal an alarm?

How does the Sasquatch work?

How does the Sasquatch calculate and use the Kinetic Energy?

How does the Cyclops work?

How does close casing pressure rate drop in the ALiEn2 Expert work?

How does adaptive seeking velocity optimization work?

How do I use Vision to interact with the ALiEn2/ALiEn2 Expert or Sasquatch using Modbus?

How do I use the controller simulator to test Modbus?

How do I use Sasquatch surface velocity with the ALiEn2 Expert?

How do I use load factor with the ALiEN2 Expert to open the well?

How do I upgrade the firmware on the Cyclops IS/ExP or Sasquatch?

How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?

How do I track plunger statistics with the ALiEn2?

How Do I Test My Battery

How do I submit an RMA to repair my ETC controller or sensor?

How do I stop the Cyclops plug from coming loose?

How do I see what the Cyclops/Sasquatch sees in real time using Vision?

How do I reset Cyclops or Sasquatch to the normal operation mode from debug?

How do I perform a self test on the Cyclops/Sasquatch?

How do I mount the Sasquatch?

How do I mount the Cyclops?

How do I mount the ALiEn2 /ALiEn2 Expert controller?

How do I know if a product is certified for hazardous locations?

How do I install, turn on, and configure a pressure input?

How do I get arrival, velocity, and kinetic energy data from from Sasquatch?

How do I fix a Cyclops ExP when the board pops out?

How do I enable and use pressure or flow optimization on the ALiEn2 Expert?

How do I enable and configure Modbus on the ALiEn2/ALiEn2 Expert?

How do I connect to an ETC controller or sensor in Vision?

How do I connect line pressure, tubing pressure, and Casing Pressure to an ALiEn2 Expert?

How do I connect Cyclops or Sasquatch to an RTU/PLC with a voltage input?

How do I close the well longer after a number of missed arrivals or non-arrivals?

How do I charge the ALiEn2 plunger lift controller battery?

How do I change the Modbus communication settings on Sasquatch?

How can I configure the ALiEn2 Expert to operate a Gas Assisted Plunger Lift (GAPL) well?

How are ELAPSED TIME or date/time values stored in Modbus registers in ETC controllers and sensors?

Does AUTOSOL ACM server support ALiEn2?

Do ALiEn2 batteries require maintenance?

Can I use a common supply for two (2) solenoids?

Can I use a common supply for three (3) solenoids?

Can I replace the fuse in an ALiEn2/ALiEn2 Expert battery?

Can I install the solenoid away from the controller?