Support

Replacement Parts

Faceplates, batteries, solenoids and other parts that can be replaced in the field.

How do I upgrade the firmware on ALiEn2/ALiEn2 Expert?

ETC plunger lift controllers have a bootloader and separate firmware image that is used when it comes to programming them with a new version of software. This allows users to erase the firmware and replace it with a newer version or a release with a different feature set. What You…

September 15, 2021
ALiEn2
Link
Vision
What if my battery has no voltage?

If you battery is currently reading 0V, then the fuse in the battery has been blown. You will need to get a replacement battery. For more information, check out our FAQ.

September 29, 2025
ALiEn2
What is considered a low battery?

ALiEn2 plunger lift controllers contain software that actively monitors the attached battery to determine when to go into a low battery shutdown to ensure the controller can perform critical operations and safely shut down. Battery Monitor Operation Low Battery If 6 successive battery samples are below 5.5 V, the controller…

March 1, 2024
ALiEn2
Can I install the solenoid away from the controller?

The solenoid is certified as part of the ALiEn2/ALiEn2 Expert and is expected to be installed with a short cable length. Issues that arise from lengthening the solenoid wires are: Increase in resistance leading to poor performance Increase in capacitance Violation of certification

June 13, 2020
ALiEn2
Can I replace the fuse in an ALiEn2/ALiEn2 Expert battery?

The plunger lift controller battery has an in-line, slow blow fuse. This acts as a safety mechanism and ensures compliance with hazardous locations standards. For replacement parts and service, please contact an Authorized Reseller. For more information, please visit our FAQ.

September 29, 2025
ALiEn2
Can I use a common supply for three (3) solenoids?

ETC plunger lift controller enclosures are pre-punched to accommodate both single valve solenoids and dual valve solenoid assemblies. A dual valve solenoid assembly comes with two (2) solenoids connected together with a pre-installed tee. The ALiEn2 Expert can support a total of three (3) solenoids. This can be achieved by…

July 16, 2020
ALiEn2
Can I use a common supply for two (2) solenoids?

ETC plunger lift controller enclosures are pre-punched to accommodate both single valve solenoids and dual valve solenoid assemblies. A dual valve solenoid assembly comes with two (2) solenoids connected together with a pre-installed tee. To purchase replacement parts, please contact an Authorized Reseller. For more information, please visit our FAQ….

July 16, 2020
ALiEn2
Do ALiEn2 batteries require maintenance?

Once an ALiEn2 controller is installed in the field and hooked up to the solar panel through the charger built into the controller, it will be automatically maintained. If however spare batteries or controllers with batteries are stored for more than a few months, the batteries should be charged periodically.

July 3, 2020
ALiEn2
How do I charge the ALiEn2 plunger lift controller battery?

The plunger lift controller has a built in battery charger that uses the provided solar panel to recharge the battery. If for any reason, an approved battery does need to be charged (ie: loss of solar power source), ETC has built an inexpensive wall charger that falls within the battery…

March 1, 2024
ALiEn2
How do I mount the ALiEn2 /ALiEn2 Expert controller?

The ALiEn2 and ALiEn2 Expert comes with a universal mounting bracket that attaches to the bolts coming out of the back of the enclosure. This unique bracket accommodates almost any mounting configuration you can think of. Enclosure and Bracket Overview The controller enclosure is equipped with four (4) studs on…

July 3, 2020
ALiEn2
How do I submit an RMA to repair my ETC controller or sensor?

If you are an Authorized Reseller of ETC controls and sensors and wish to return devices that require a repair, you must first obtain a Return to Manufacturer Authorization (RMA) number.

June 26, 2020
ALiEn2
Cyclops
Sasquatch
What battery can I use in the ALiEn2 plunger lift controller?

ETC plunger lift controllers are certified as a full product with a certification label that details the type of battery that is acceptable: ALiEn2 Battery Part Number: ET-12001-1008-0002Capacity: 8Ah There are several safety components embedded in the battery assembly to ensure intrinsic safety. For more information on the certification of…

September 29, 2025
ALiEn2
What do I do if my solenoid does not seal?

Solenoids can often get gummed up from oils and debris. They are meant to be taken apart and serviced. Over time the seals and spring on the piston and spring (poppet) assembly can wear and may need to be replaced. Cleaning Solenoid Internals In order to clean the, it must…

June 27, 2020
ALiEn2
What is the best way to remove an ALiEn2/ALiEn2 Expert faceplate?

The faceplate in the ETC plunger lift controller has been designed to be removed and inserted in a very specific way. If done incorrectly, the powder coating can be scratched off the enclosure. Why Did ETC Do This? After looking at a lot of other controllers, they all had shortcomings…

June 13, 2020
ALiEn2
Where do I find the dimensions for the solar enclosure?

The solar enclosure has internal mounting points engineered into so it can be used as a housing for electronics. Detailed drawings of the solar enclosure and mounting bracket are available on the Solar Enclosure product page.

July 15, 2020
Solar Enclosure
Why is the solenoid mounted on the outside of the ALiEn2/ALiEn2 Expert controller?

We often get asked why the solenoid is installed on the outside of the plunger lift controller enclosure since everyone else puts them on the inside. This was an intentional design choice that comes with many benefits. Maintenance The solenoid on the outside of the enclosure allows maintenance personnel to…

June 13, 2020
ALiEn2

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